Terms of Service

Introduction

Welcome to Charles AI Tutor. These Terms of Service ("Terms") govern your access to and use of our platform, services, and applications (collectively, the "Services").

Charles AI Tutor is operated by Charles AI Pty Ltd, an Australian company (ABN: [Number]). Our registered address is Sydney, NSW, Australia.

Please read these Terms carefully before using our Services. By accessing or using Charles AI Tutor, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use our Services.

By creating an account or using our Services, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into these Terms
• You will comply with these Terms and all applicable laws
• All information you provide is accurate and current
• You are not prohibited from using our Services under any applicable laws

2. User Accounts

2.1 Account Creation

To access certain features, you must create an account. You agree to:

• Provide accurate, complete, and current information
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

2.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials. You agree not to share your account with others or allow others to access your account.

2.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or any other reason we deem appropriate. You may close your account at any time through your account settings.

3. Subscription and Billing

3.1 Subscription Plans

Charles AI Tutor offers various subscription plans. By subscribing, you agree to pay the fees associated with your chosen plan.

3.2 Billing

• Subscriptions are billed in advance on a recurring basis (monthly or annually)
• You authorize us to charge your payment method on each billing cycle
• All fees are in Australian Dollars (AUD) unless otherwise stated
• Fees are non-refundable except as required by law or stated in our refund policy

3.3 Price Changes

We reserve the right to change our pricing at any time. Price changes will take effect at the start of your next billing cycle. We will notify you of any price changes at least 30 days in advance.

3.4 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You will continue to have access to the Services until that time. No refunds are provided for partial billing periods.

3.5 Refund Policy

We offer a 14-day money-back guarantee for first-time subscribers. To request a refund within this period, contact our support team. Refunds are processed within 10 business days.

You agree not to engage in any of the following prohibited activities:

Violation of these rules may result in immediate termination of your account and legal action where appropriate.

5.1 Our Content

All content on Charles AI Tutor, including text, graphics, logos, software, audio, video, and other materials (collectively, "Content"), is owned by or licensed to Charles AI Pty Ltd and is protected by Australian and international copyright, trademark, and other intellectual property laws.

5.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your personal, non-commercial use. This license does not include:

• Any commercial use or resale of our Services or Content
• Collection or use of Content for others
• Any downloading or copying for others
• Use of data mining, robots, or similar tools

5.3 Your Content

You retain ownership of any content you submit to our platform (questions, feedback, etc.). By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display your content solely for the purpose of providing and improving our Services.

5.4 Trademarks

"Charles AI Tutor" and our logo are trademarks of Charles AI Pty Ltd. You may not use these marks without our prior written permission.

6. Disclaimers and Limitations of Liability

6.1 Educational Purpose

Charles AI Tutor provides educational content to support your professional development. Our Services are not a substitute for official certification programs, professional advice, or formal education. We do not guarantee:

• Passing of any examination or certification
• Obtaining employment or career advancement
• Professional licensure or registration
• Accuracy or completeness of all content

6.2 "As Is" Basis

Our Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

6.3 Limitation of Liability

To the maximum extent permitted by law, Charles AI Pty Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use our Services
• Any unauthorized access to or use of our servers
• Any interruption or cessation of our Services
• Any bugs, viruses, or similar that may be transmitted through our Services
• Any errors or omissions in any content

In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability is limited to the maximum extent permitted by law. In any case, our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

7. Indemnification

You agree to indemnify, defend, and hold harmless Charles AI Pty Ltd, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of our Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws

8. Dispute Resolution

8.1 Governing Law

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles.

8.2 Dispute Resolution Process

If you have a dispute with us, you agree to first contact us and attempt to resolve the dispute informally. If we cannot resolve the dispute within 30 days, either party may initiate formal proceedings.

8.3 Jurisdiction

You agree to submit to the exclusive jurisdiction of the courts located in Sydney, New South Wales, Australia for any disputes arising from or related to your use of our Services.

9. General Provisions

9.1 Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through our platform. Your continued use of our Services after changes are posted constitutes acceptance of the modified Terms.

9.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

9.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

9.4 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Charles AI Pty Ltd regarding our Services.

9.5 Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign our rights under these Terms without restriction.