Accessibility Statement

Our Commitment to Inclusive Learning

Last Updated: November 29, 2025

Our Commitment

At Charles AI Tutor, we believe that quality education should be accessible to everyone. We are committed to ensuring that our platform is accessible to all users, including those with disabilities. We strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

Accessibility Features

We've implemented a range of features to make Charles AI Tutor accessible to users with diverse needs:

Visual Accessibility

  • High Contrast Mode: Enhanced color contrast for better readability
  • Text Resizing: All text can be enlarged up to 200% without loss of functionality
  • Color Independence: Information is never conveyed by color alone
  • Screen Reader Support: Full compatibility with popular screen readers (JAWS, NVDA, VoiceOver)
  • Alt Text: All images include descriptive alternative text
  • Focus Indicators: Clear visual indicators for keyboard navigation
  • Consistent Layout: Predictable and consistent page structure throughout

Auditory Accessibility

  • Text Alternatives: All audio content has text transcripts available
  • Captions: Video content includes synchronized captions
  • Visual Alerts: Audio alerts are accompanied by visual notifications
  • Volume Control: Independent volume controls for all media
  • No Auto-Play: Audio and video content never plays automatically

Motor Accessibility

  • Keyboard Navigation: Full functionality available via keyboard alone
  • Large Click Targets: All interactive elements meet minimum size requirements
  • No Time Limits: No time-sensitive requirements for using features
  • Skip Links: Quick navigation to main content areas
  • Voice Control: Compatible with voice recognition software

Cognitive Accessibility

  • Clear Language: Content written in plain, easy-to-understand language
  • Consistent Navigation: Navigation menus remain consistent across all pages
  • Error Prevention: Clear error messages with guidance for correction
  • Chunked Content: Information broken into manageable sections
  • Visual Hierarchy: Clear headings and logical content structure
  • Progress Indicators: Clear feedback about where you are in multi-step processes

Keyboard Navigation Guide

Our platform is fully navigable using only a keyboard. Here are the main keyboard shortcuts:

KeyAction
TabMove forward through interactive elements
Shift + TabMove backward through interactive elements
EnterActivate links and buttons
SpaceActivate buttons and scroll down
Arrow KeysNavigate within dropdown menus and radio buttons
EscClose dialogs and dropdown menus
/ (Slash)Focus on search bar

Compatible Assistive Technologies

Charles AI Tutor has been tested with the following assistive technologies:

Screen Readers

  • JAWS (Windows)
  • NVDA (Windows)
  • VoiceOver (macOS, iOS)
  • TalkBack (Android)
  • Narrator (Windows)

Other Technologies

  • Dragon NaturallySpeaking (Voice control)
  • ZoomText (Screen magnification)
  • Browser zoom features
  • Browser extensions for contrast/color
  • Switch control devices

Recommended Browsers: For the best experience, we recommend using the latest versions of Chrome, Firefox, Safari, or Edge.

Standards & Compliance

We are committed to following accessibility best practices and standards:

  • WCAG 2.1 Level AA: We aim to meet Web Content Accessibility Guidelines 2.1 at Level AA
  • Section 508: Compliance with U.S. Section 508 standards
  • EN 301 549: European accessibility standard compliance
  • Australian DDA: Compliance with the Disability Discrimination Act 1992
  • ARIA: Proper use of ARIA (Accessible Rich Internet Applications) attributes

We regularly audit our platform for accessibility and work to continuously improve our compliance with these standards.

Known Limitations & Ongoing Work

We are continuously working to improve accessibility. Currently known areas we're actively addressing:

  • Some PDF downloads may not be fully accessible (we're working on HTML alternatives)
  • Third-party embedded content may have accessibility limitations
  • Some complex interactive diagrams are being enhanced for screen reader users

We appreciate your patience as we continue to make improvements. Your feedback helps us prioritize our accessibility work.

Accessibility by Device

Desktop Computers

  • Full keyboard navigation support
  • Compatible with all major screen readers
  • Responsive to browser zoom settings
  • Support for high contrast modes

Tablets & Mobile Devices

  • Touch-friendly interface with large tap targets
  • Compatible with VoiceOver and TalkBack
  • Responsive design adapts to all screen sizes
  • Support for pinch-to-zoom gestures
  • Orientation support (portrait and landscape)

Third-Party Content

While we strive to ensure all content on our platform is accessible, some third-party embedded content or external links may not meet the same accessibility standards. We:

  • Carefully vet all third-party content providers
  • Provide alternative accessible versions where possible
  • Clearly label external links
  • Work with partners to improve accessibility of their content

Your Feedback Matters

We are committed to continuously improving accessibility. If you encounter any accessibility barriers while using Charles AI Tutor, please let us know. Your feedback helps us make our platform better for everyone.

How to Report Accessibility Issues

When reporting an accessibility issue, please include:

  • The page or feature where you encountered the issue
  • Your browser and version
  • Any assistive technology you're using
  • A description of the problem
  • Screenshots if applicable

We aim to respond to accessibility feedback within 2 business days and work to resolve issues as quickly as possible.