Find answers to common questions and get support
Simply click "Start Learning" on the homepage, choose your professional track (Nursing, IT, Trades, Education, Care, or Finance), and begin your personalized learning journey. No credit card required to start!
No prior experience is needed! Charles AI adapts to your current knowledge level and creates a personalized learning path just for you. Whether you're a beginner or looking to advance your skills, our AI tutor meets you where you are.
Charles AI works on all modern devices including desktop computers, laptops, tablets, and smartphones. Simply open your web browser and access your account from anywhere with an internet connection.
Our AI analyzes your responses, learning pace, and areas of difficulty to create a customized study plan. It adjusts question difficulty, recommends topics to review, and provides targeted feedback to optimize your learning experience.
Yes! All our content is specifically designed for Australian professionals and aligned with relevant Australian standards, regulations, and industry best practices. We regularly update our content to reflect current Australian requirements.
Absolutely! Your subscription gives you access to all professional tracks. You can switch between tracks anytime or study multiple professions simultaneously if you're pursuing multiple career paths.
Learning pace varies by individual and track. On average, dedicated learners complete a track in 2-4 months studying 5-10 hours per week. However, you can go faster or slower based on your schedule and goals.
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. All payments are processed securely through industry-standard encryption.
Yes! You can cancel your subscription anytime from your account settings. There are no cancellation fees, and you'll continue to have access until the end of your current billing period.
We offer a 14-day money-back guarantee. If you're not satisfied with Charles AI within the first 14 days of your subscription, contact us for a full refund—no questions asked.
Each account is designed for individual use to ensure personalized learning. We offer team and organizational plans for groups. Contact us to learn about bulk pricing options.
If you experience any technical difficulties, first try refreshing your browser or clearing your cache. If the issue persists, contact our support team through the Contact Us page, and we'll assist you within 24 hours.
Click "Forgot Password" on the login page, enter your email address, and we'll send you a password reset link. If you don't receive the email within a few minutes, check your spam folder.
Yes! We take data security seriously. All data is encrypted in transit and at rest, and we comply with Australian privacy laws and international security standards. Read our Privacy Policy for more details.
Your dashboard displays detailed progress tracking including topics completed, quiz scores, time spent learning, and skill mastery levels. You can view your progress anytime from the main learning interface.
Yes! Upon successfully completing a professional track and passing the final assessment, you'll receive a digital certificate that you can share on LinkedIn, include in your resume, or print for your records.
While Charles AI certificates demonstrate your commitment to professional development, recognition varies by employer and industry. Our content is designed to help you prepare for official certifications and licensure exams required in your profession.